Refund policy

RETURN AND REFUND POLICY

At Lervora, we want you and your pup to love every purchase. If you're not completely satisfied, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused and in the same condition you received it.

To start a return, email us at support@lervora.com with your order number and reason for return. We'll respond within 24 hours.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we cannot guarantee receipt of your returned item.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items Items returned after 30 days will not be accepted.

Damaged or Wrong Items If you received a damaged or incorrect item, contact us immediately at support@lervora.com and we'll make it right at no cost to you.